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Goods do not meet the technical specifications

How to document non-conformity with technical specifications, item specification, model, properties, dimensions, materials and completeness.

How to document non-conformity

Do not simply write “the goods are unsuitable”; show which technical specification or item specification clause is breached and which actual product feature fails to meet it.

technical specification clause;
required property;
actual property;
data source: marking, product passport, instructions, inspection;
photographic documentation;
expert's conclusion.

Inquiry

Send the procurement documents, goods photographs and a description of the discrepancies

You may send the contract, technical specifications, item specification, procurement object description, goods photographs, packaging, marking, product passport, certificates, invoice, customs documents or a completed report for review.

44-FZ, 223-FZ and supply contracts;
goods acceptance and non-conformity with technical specifications;
quality, completeness, marking, packaging;
Goods examination for customs purposes;
a specialist opinion and report review.

TaskYour nameContact phone number or email *Organisation / procurement number / contractBriefly describe the goods and the problem *Attach the contract, technical specifications, item specification, photographs and documents

Up to 10 files of 10 MB each, 15 MB in total. Keep the technical specifications, contract, delivery documents and original marking photographs; arrange the handover of the goods separately.

I give consent to the processing of my personal data for the purpose of considering and responding to my enquiry.

How data is processed: Personal Data Processing Policy. Attach only materials relevant to the examination; redact unnecessary data about other people.

Leave blank

Before inspection, it is advisable to retain the packaging, marking, labels, product passports, instructions and accompanying documents.

Attachments: up to 10 files of up to 10 MB each, with a maximum combined size of 15 MB. If a file is rejected, the enquiry is not sent.